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Shipping & Return Policy

Shipping Policy

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West Georgia Skin Care will choose the most economical and efficient shipping method between UPS, USPS, and FedEx. Orders will only be shipped to addresses in the United States.

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Standard Delivery
West Georgia offers free standard shipping on all orders of $100+.

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For orders totaling less than $50, there is a shipping cost of $7.00, for orders totaling between $50 and $75, there is a shipping cost of $6.00, and for orders between $75 and $100, there is a shipping cost of $5.00.

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Orders are typically processed for shipment in 1 to 2 business days. When your order is shipped, you will receive a shipping confirmation email including a tracking number for your shipment. Orders are typically delivered within 7 – 10 business days. Actual delivery time depends on shipping distance and may vary.

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Lost or Missing Orders

 

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package, please:

  1. Contact the carrier directly who can assist further.

  2. Check with other staff members, if a business location.

  3. Check with neighbors and family members.

  4. Look around the delivery location.

  5. Check for notice of attempted delivery.

 

NOTE: Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, in order to determine proper resolution.

Return Policy

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West Georgia Skin Care's wide variety of skincare products is suited for each skin type and condition. If a customer is not satisfied with a product purchased from West Georgia Skin Care, it is returnable for credit or for another product. **Please note: We do not accept returns on Seasonal Enzymes and Masks as these items are final sale.**

Please keep the following in mind when returning a product:

  • West Georgia Skin Care must be advised of dissatisfaction with a product within 10 days of original purchase.

  • The actual product must be returned to West Georgia's office within 1 month of the dissatisfaction for credit or exchange of another product.

  • Returned products must be at least 80% full.

  • The client will be responsible for postage or delivery charges of the returned product.

  • West Georgia Skin Care will deliver the new, exchanged product free of delivery charges.

To return an item, please call for assistance 334-646-9590, Monday – Friday from 9:00 a.m. to 4:00 p.m. EST.

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